If you’ve seen a message signed off by Alfie and wondered “Who’s that?” — allow us to introduce our hay-named helper!. Alfie is here to help our team respond faster — especially during busy periods and now even outside of regular hours. Whether it's

<h2 data-start="289" data-end="343" id="isPasted">&#x1F43E; Meet Alfie &#x2013; Our AI Agent with a Hay of a Name</h2><p data-start="345" data-end="466">If you&#x2019;ve seen a message signed off by Alfie and wondered <em data-start="405" data-end="420">&#x201C;Who&#x2019;s that?&#x201D;</em> &#x2014; allow us to introduce our hay-named helper!</p><h3 data-start="468" data-end="487" id="-why-alfie">&#x1F33F; Why Alfie?</h3><p data-start="488" data-end="757">Alfie is here to help our team respond faster &#x2014; especially during busy periods and now even outside of regular hours. Whether it&apos;s 10 AM or 10 PM, Alfie&#x2019;s ready to lend a paw with quick answers and helpful guidance, even when the rest of our human crew is off-duty.</p><h3 data-start="759" data-end="788" id="-how-does-this-help-you">&#x23F1; How does this help you?</h3><p data-start="789" data-end="869">Because Alfie takes care of common questions, our human team has more time to:</p><ul data-start="870" data-end="973"><li data-start="870" data-end="907"><p data-start="872" data-end="907">Dive deeper into complex requests</p></li><li data-start="908" data-end="927"><p data-start="910" data-end="927">Take more calls</p></li><li data-start="928" data-end="973"><p data-start="930" data-end="973">Provide extra care where it&#x2019;s needed most</p></li></ul><p data-start="975" data-end="1109">Plus, when you message us at night or on the weekend, you won&#x2019;t be stuck waiting until the next business day. Alfie&#x2019;s got your back.</p><h3 data-start="1111" data-end="1154" id="-whos-still-behind-the-scenes">&#x1F469;&#x200D;&#x1F469;&#x200D;&#x1F467; Who&#x2019;s still behind the scenes?</h3><p data-start="1155" data-end="1462">Don&#x2019;t worry &#x2014; Alfie isn&#x2019;t here to replace anyone! Behind the screen, it&#x2019;s still the same pet-loving people you know and trust. Every order, decision, and heartfelt message is handled by a real human. Timothy&#x2019;s just our speedy assistant. And if you ever want to switch over to a person, you absolutely can.</p><h3 data-start="1464" data-end="1489" id="&#xFE0F;-why-the-signature">&#x270D;&#xFE0F; Why the signature?</h3><p data-start="1490" data-end="1588">We believe in being open and transparent. That&#x2019;s why Alfie always signs his responses like this:</p><p data-start="1590" data-end="1634"><strong data-start="1590" data-end="1634">This message was thoughtfully pieced together with a touch of our &quot;Rabbit Intelligence System (RIS)&quot; &quot;Alfie - Small Pet Select AI Agent&quot;&#xA0;<br data-start="1611" data-end="1614"></strong></p><p data-start="1636" data-end="1729">That way, you always know whether you&#x2019;re talking to a team member or our trusty AI companion.</p><h3 data-start="1731" data-end="1776" id="-want-to-talk-to-a-real-person-instead">&#x1F439; Want to talk to a real person instead?</h3><p data-start="1777" data-end="1934">No problem! While Alfie is around 24/7 for quick support, we totally get that sometimes you just want a human touch. If that&#x2019;s the case, simply reply with:</p><blockquote data-start="1936" data-end="1954"><p data-start="1938" data-end="1954"><strong data-start="1938" data-end="1954">&quot;Hay Friend&quot;</strong></p></blockquote><p data-start="1956" data-end="2119">That little phrase tells Alfie (and us!) that you&#x2019;d prefer to chat with one of our real-life teammates. A fellow pet pawrent will hop in as soon as paws-ible. &#x1F43E;</p>

Meet Alfie – Our AI Agent with a Hay of a Name

We are located in Scotland, United Kingdom!. If you need help placing your order online or if you'd rather place your order over the phone, please contact Customer Service and we'll be happy to help you. UK Warehouse Location:. Small Pet Select. 8 Li

<p style="background-color: transparent; color: #333333; cursor: text; font-family: -apple-system,BlinkMacSystemFont,&amp; quot; segoe ui&amp; quot; ,helvetica,arial,sans-serif; font-size: 15px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; outline-color: transparent; outline-style: none; outline-width: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="font-size: 16px;">We are located in Scotland, United Kingdom!</span></p><p>If you need help placing your order online or if you&apos;d rather place your order over the phone, please contact Customer Service and we&apos;ll be happy to help you.</p><p>&#xA0;</p><p><strong>UK Warehouse Location:</strong></p><p style="line-height: 1; margin-left: 20px;">Small Pet Select</p><p style="line-height: 1; margin-left: 20px;">8 Lindsay Square, Deans Industrial Estate</p><p style="line-height: 1; margin-left: 20px;">Livingston, West Lothian</p><p style="line-height: 1; margin-left: 20px;">EH549RL</p><p style="line-height: 1; margin-left: 20px;"><br></p><p style="line-height: 1;">Registered Organization Number: 11573919</p><ul><li id="isPasted">Link to <a href="https://smallpetselect.co.uk/" rel="noopener noreferrer" target="_blank">Small Pet Select UK Store</a></li></ul>

Where is your store located?

You can reach out to us via email, chat, or phone at 02039234505. If we are not able to take your call directly, please leave us a voicemail or send us a detailed email regarding your inquiry and we'll follow up with your request as soon as possible.

<p>You can reach out to us via <a href="https://help.smallpetselect.co.uk/en-US/contact">email</a>, chat, or phone at 02039234505.</p><p>If we are not able to take your call directly, please leave us a voicemail or send us a detailed email regarding your inquiry and&#xA0;we&apos;ll follow up with your request as soon as possible.</p><p>Facebook Messenger: <a href="https://www.facebook.com/SmallPetSelect/" rel="noopener noreferrer" target="_blank">https://www.facebook.com/SmallPetSelect/</a></p><p>Our operating hours are:</p><p style="margin-left: 20px; line-height: 1;">Monday - Friday: 8 AM - 5 PM&#xA0;</p><p style="margin-left: 20px; line-height: 1;">Saturday: Closed</p><p style="margin-left: 20px; line-height: 1;">Sunday: Closed</p><p>&#xA0;</p><p>&#xA0;</p>

How do I contact customer service?

Around here, we are big sharers. We share tasks, responsibilities, info...that is what makes our staff members so effective. We work hard. We are dedicated. And we are all there for each other, with support and help whenever needed. We are a tight-kn

<p style="background-color: transparent; color: #333333; cursor: text; font-family; font-size: 15px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; outline-color: transparent; outline-style: none; outline-width: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="font-size: 16px;">Around here, we are big sharers. We share tasks, responsibilities, info...that is what makes our staff members so effective. We work hard.</span></p><p>We are dedicated. And we are all there for each other, with support and help whenever needed. We are a tight-knit group of folks who care deeply about animals, quality, honesty, and honor.</p><p>This is not a corporate big-brother. &#xA0;</p><p>If this sounds like the kind of environment where you could contribute and thrive, take a look below to see our current job openings. Thanks for your interest!</p><p>Note: we will confirm that we did receive your application. We will contact anyone chosen for an interview.</p><p>&#xA0;Please don&apos;t reach out to us asking for the status of your application.&#xA0;</p><p>We are still a small company with a tiny HR staff, so we are limited as to how much we can correspond.</p><p>Thanks for understanding.</p>

LOVE TEAMWORK? LOVE ANIMALS?

Small Pet Select is 100% cruelty-free. Period. There are quite a lot of animal-loving brands out there, offering everything from shampoo to shoes. Here is our favorite link to Cruelty-Free Brands. No, we didn't pick this one because of the logo (but

<div class="shg-c shg-align-center" id="s-ea85e7d7-3fd9-428b-a247-a6f381bf9e76" style="background-color: transparent; color: #333333; cursor: text; font-family; font-size: 15px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; outline-color: transparent; outline-style: none; outline-width: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><div class="shogun-heading-component"><div id="isPasted"><div><p style="line-height: 1.5;">Small Pet Select is 100% cruelty-free. Period.</p></div></div><div><div><p>There are quite a lot of animal-loving brands out there, offering everything from shampoo to shoes.</p></div></div><div><div><a href="http://www.leapingbunny.org/"><img alt="Leaping bunny logo" height src="https://pagestudio.s3.amazonaws.com/smallpetselect/9b9229e26e53bbbb3108b3ee9a1e0f60.png" width class="fr-fic fr-dii"></a><p>&#xA0;</p></div></div><div><div><p>Here is our favorite link to&#xA0;<a href="https://www.leapingbunny.org/" rel="noopener" target="_blank">Cruelty-Free Brands</a>.&#xA0;<br>No, we didn&apos;t pick this one because of the logo (but it didn&apos;t hurt!)...</p></div></div></div></div><div class="shg-c shg-align-center" id="s-7319cff6-cf65-4ce0-8c92-b3a7870ab877" style="background-color: transparent; color: #333333; cursor: text; font-family; font-size: 15px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; outline-color: transparent; outline-style: none; outline-width: 0px; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><p class="shogun-heading-component"><br></p></div>

Cruelty-free shopping

Here at Small Pet Select, we believe in making it a priority to dedicate our time and resources to supporting and giving back to rescues and other 501(c)3 organizations. We have a number of programs to help our rescues and other nonprofit organizatio

<p id="isPasted" style="line-height: 1.5;">Here at Small Pet Select, we believe in making it a priority to dedicate our time and resources to supporting and giving back to rescues and other 501(c)3 organizations. We have a number of programs to help our rescues and other nonprofit organizations do the most good for the most vulnerable small pets</p><p style="line-height: 1.5;"><strong>(New) Adoption Program</strong></p><p style="line-height: 1.5;">Our Adoption Program is designed to help encourage #adoptdontshop.<br>Small Pet Select partners with rescues nationwide to help celebrate and promote the adoption of the smallest, most vulnerable animals. We offer a free gift (free box of hay) to all adopters as a thank you for saving a life. Also, it spreads awareness by sharing adoption day photos on our social channels and cross-promotion of rescues.&#xA0;<br>It requires minimal effort on your side and is designed to be easy and fun for both the rescue and adopters.&#xA0;<br><span style="color: rgb(41, 105, 176);">How it works:</span></p><p style="line-height: 1.5;">Small Pet Select provides a &#x201C;Free Gift&#x201D; postcard</p><p style="line-height: 1.5;">The rescue will hand out the card to each new adopter or the card can be included in the adoption packet paperwork.<br>Interested? Send us your mailing address and how many adoptions you do a month. We&apos;d love to send out some cards.</p>

Small Pet Select Programs for Rescues

Behind the Brand

Our Team

Reach out to our Customer Support team via email

Talk To A Fellow Pet Pawrent!
Customer Support available:
Monday-Friday 08:00 AM - 04:00 PM

Small Pet Select UK

Small Pet Select Amazon Store

TikTok

Pinterest

YouTube

About Us

Our Story