Meet Alfie – Our AI Agent with a Hay of a NameUpdated 7 days ago
🐾 Meet Alfie – Our AI Agent with a Hay of a Name
If you’ve seen a message signed off by Alfie and wondered “Who’s that?” — allow us to introduce our hay-named helper!
🌿 Why Alfie?
Alfie is here to help our team respond faster — especially during busy periods and now even outside of regular hours. Whether it's 10 AM or 10 PM, Alfie’s ready to lend a paw with quick answers and helpful guidance, even when the rest of our human crew is off-duty.
⏱ How does this help you?
Because Alfie takes care of common questions, our human team has more time to:
Dive deeper into complex requests
Take more calls
Provide extra care where it’s needed most
Plus, when you message us at night or on the weekend, you won’t be stuck waiting until the next business day. Alfie’s got your back.
👩👩👧 Who’s still behind the scenes?
Don’t worry — Alfie isn’t here to replace anyone! Behind the screen, it’s still the same pet-loving people you know and trust. Every order, decision, and heartfelt message is handled by a real human. Timothy’s just our speedy assistant. And if you ever want to switch over to a person, you absolutely can.
✍️ Why the signature?
We believe in being open and transparent. That’s why Alfie always signs his responses like this:
This message was thoughtfully pieced together with a touch of our "Rabbit Intelligence System (RIS)" "Alfie - Small Pet Select AI Agent"
That way, you always know whether you’re talking to a team member or our trusty AI companion.
🐹 Want to talk to a real person instead?
No problem! While Alfie is around 24/7 for quick support, we totally get that sometimes you just want a human touch. If that’s the case, simply reply with:
"Hay Friend"
That little phrase tells Alfie (and us!) that you’d prefer to chat with one of our real-life teammates. A fellow pet pawrent will hop in as soon as paws-ible. 🐾