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ShippingUpdated 3 months ago

How do I get free shipping?

We ship to most UK Mainland postcodes for FREE on orders over £39.99!! Pretty cool, right?

For all orders under £39.99, we have a flat rate charge of £4.95. It's a small fee to make sure your precious small pet supplies hop safely to your doorstep.

Non-Mainland UK orders may be subject to Customs Tax/Courier Charges depending upon the destination country.

Here is our full shipping policy for your reference.

What do I do if my package is damaged in transit?

We apologize for any inconvenience! Kindly reach out to our Customer Support team within 48 hours for a prompt resolution.

Before reaching out, please refrain from disposing of the package or product. Photos of the damaged package (both exterior and interior) and the product may be required for claim purposes. You can conveniently email them to us or upload them through our help widget. Your cooperation is greatly appreciated.

How can I get my products shipped in a plain box?

We no longer offer plain white boxes as an option.

What delivery carriers do you use?

We use DPD, Royal Mail, and UPS to ship our products.

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