We ship to most UK Mainland postcodes for FREE on orders over £39.99!! Pretty cool, right?. For all orders under £39.99, we have a flat rate charge of £4.95. It's a small fee to make sure your precious small pet supplies hop safely to your doorstep.

<hr><details open style="line-height: 2;"><summary>How do I get free shipping?</summary>We ship to most UK Mainland postcodes for FREE on orders over &#xA3;39.99!! Pretty cool, right?For all orders under &#xA3;39.99, we have a flat rate charge of &#xA3;4.95. It&apos;s a small fee to make sure your precious small pet supplies hop safely to your doorstep.Non-Mainland UK orders may be subject to Customs Tax/Courier Charges depending upon the destination country.Here is our full <a href="https://help.smallpetselect.co.uk/en-US/shipping-policy-267830">shipping policy</a> for your reference.</details><hr><details style="line-height: 2;"><summary>What do I do if my package is damaged in transit?</summary><p id="isPasted" style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px 0px 1.25em; color: rgb(55, 65, 81); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">We apologize for any inconvenience! Kindly reach out to our <a href="https://help.smallpetselect.co.uk/en-US/contact">Customer Support</a> team within 48 hours for a prompt resolution.<p style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px 0px; color: rgb(55, 65, 81); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.5;">Before reaching out, please refrain from disposing of the package or product. Photos of the damaged package (both exterior and interior) and the product may be required for claim purposes. You can conveniently email them to us or upload them through our help widget. Your cooperation is greatly appreciated.</details><hr><details style="line-height: 2;"><summary>How can I get my products shipped in a plain box?</summary>We no longer offer plain white boxes as an option.</details><hr><details style="line-height: 2;"><summary>What delivery carriers do you use?</summary>We use DPD, Royal Mail, and UPS to ship our products.</details><hr>

Shipping

You will receive an automated shipping notification from our warehouse when your order is shipped. You can also log in to your UPS account (or register if you haven't already). To report a damaged or lost package, please contact our Customer Support

<hr><details style="line-height: 2;"><summary>How do I track my order after it is shipped?</summary>You will receive an automated shipping notification from our warehouse when your order is shipped.<ul><li style="line-height: 1.5;">DPD Tracking: <a href="https://track.dpd.co.uk/" id="isPasted">https://track.dpd.co.uk/</a></li><li style="line-height: 1.5;">UPS Tracking: <a href="https://www.ups.com/track&#xA0;" id="isPasted">https://www.ups.com/track&#xA0;</a></li></ul>You can also <a href="https://www.ups.com/lasso/login">log in&#xA0;</a>to your UPS account (or register if you haven&apos;t already)To report a damaged or lost package, please contact our <a href="https://help.smallpetselect.co.uk/en-US/contact">Customer Support</a> team within 30 days of placing your order.Please email photos of the damaged item(s) for replacement.</details><hr><details open style="line-height: 2;"><summary>How fast will my order arrive?</summary>Most orders arrive in 1.9 business days; however, transit times are general guidelines. There may be some exceptions due to weather, customer location, Holidays, global current events, etc.&#xA0;Here&apos;s our full <a href="https://help.smallpetselect.co.uk/en-US/shipping-policy-267830">shipping policy&#xA0;</a>for more information.</details><hr>

Tracking

Reach out to our Customer Support team via email

Talk To A Fellow Pet Pawrent!
Customer Support available:
Monday-Friday 08:00 AM - 04:00 PM

Small Pet Select UK

Small Pet Select Amazon Store

TikTok

Pinterest

YouTube

Frequently Asked Questions

Shipping & Tracking

Meet Alfie – Our AI Agent with a Hay of a Name

Where is your store located?

How do I contact customer service?

LOVE TEAMWORK? LOVE ANIMALS?

Cruelty-free shopping

Small Pet Select Programs for Rescues

Our Story

Behind the Brand

Saskia- Our Guinea Pig Guru

Our Team

About Us

Shipping Policy

Return Policy

100% Satisfaction Guarantee

Discount Code Exceptions

Policies and Guarantees

What is Auto-Ship & Save? How does it work?

Auto-Ship & Save Payment Options

Managing Existing Auto-Ship & Save Orders

Auto-Ship and Save

Rewards Program

Safety Disclaimer

My rabbit is older. Do I need to do anything special?

What kind of hay does my animal need?

Do I need more than one type of hay? Is variety important?

How does hay get moldy? Is moldy hay safe?

What is your substitution policy for Thrifty Thursday?

What is your substitution policy for bundles/combos?

What is the difference between 1st, 2nd, and 3rd cut timothy hay?

What kinds of hay does Small Pet Select sell?

Why does my pet need to eat hay?

How much hay should my animal be eating? How much should I order?

What is the best way to store hay and how long will it stay fresh?

Is your hay GMO-free?

Can my rabbit eat alfalfa hay?

What are the dimensions of your hay and bedding boxes?

How does Small Pet Select determine box weight for hay?

Small Pet Select pine pellets for litter boxes: why they are safer than wood stove pellets or other companies' pine pellets