How does Small Pet Select determine box weight for hay?

Our weights are gross, not net, so the total weight, including the box, is .91kg, 2.27kg, 4.54kg, etc. 

If you have concerns with order weights, please weigh your box (bathroom scale is fine).  

If your order doesn't weigh enough, we're happy to send you the balance of the hay.

Please email pictures of the box/package on the scale to Customer Service so we can show the warehouse for quality control.  

It helps, and we thank you!

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