We're here to help! If you notice any issues with your product, please hold off on disposing or tossing out the product. The first step is to get in touch with our customer support team. This way, we can work together to resolve the matter swiftly an

<hr><details style="line-height: 2;"><summary>I&apos;ve received my order, but there&apos;s a problem with the product. What should I do first?</summary>We&apos;re here to help! If you notice any issues with your product, please hold off on disposing or tossing out the product. The first step is to get in touch with our customer support team. This way, we can work together to resolve the matter swiftly and effectively.</details><hr><details open style="line-height: 2;"><summary>How do I report a problem with my order?</summary>Simply contact our customer support team within 14 days of receiving your order. If the package is damaged or missing, reach out within 48 hours of receiving your delivery or notification of delivery.. You can reach us through email, phone, chat, or our website&apos;s contact form. We&apos;re ready to assist and guide you through the process.</details><hr><details style="line-height: 2;"><summary>What information should I provide when I report an issue?</summary>To help us better understand the situation, please include the following details in your report:<ul><li style="line-height: 1.5;">Order Number: This will help us quickly locate your purchase in our system.</li><li style="line-height: 1.5;">Description of the Issue: Is the product damaged? Is there a quality concern?</li><li style="line-height: 1.5;">Photographs: If there&apos;s a specific area of concern, make sure to get a close-up of that part. For hay orders, take a picture in the original packaging, if possible. These photos are incredibly helpful for our team to assess the situation and take appropriate action and will be required by UPS if we need to file a damage claim.</li></ul></details><hr><details style="line-height: 2;"><summary>What happens after I report a problem with my product?</summary>Once we receive your report, our team will review the details and photographs you&apos;ve provided. We&apos;ll get in touch with you to discuss the next steps, which may include a replacement, store credit, or other solutions tailored to your situation.</details><hr><details style="line-height: 2;"><summary>How can I ensure a smooth resolution process?</summary>Here are a few tips:<ol><li style="line-height: 1.5;">Report Promptly: Let us know about the issue as soon as you can.</li><li style="line-height: 1.5;">Keep the Product: Please keep the product as it is until we advise further.</li><li style="line-height: 1.5;">Provide Accurate Information: The more details you can give, the better we can assist you.</li></ol></details><hr><details style="line-height: 2;"><summary>I received my order, but I can&apos;t find some of the items I purchased. What should I do?</summary>Don&apos;t worry! Sometimes, we pack smaller items along with your hay to reduce shipping materials. Your missing items might be right on top of the hay or tucked to the side.With our bigger boxes, 20lb or more, please check if the box was perhaps opened upside down. We place labels at the top of the box. If your label is at the opposite end, the wrong end may have been opened.If you&apos;ve ordered a combo or bundle, please be aware that we pack these items together in our specialty-sized bundle box. Smaller items are typically packed in with the hay.I&apos;ve checked, but I still can&apos;t find the items. What&apos;s next?No problem! If you&apos;ve thoroughly checked and can&apos;t find the items, please reach out to our <a href="https://help.smallpetselect.co.uk/en-US/contact">customer support </a>team. They&apos;ll be happy to assist you in resolving the issue.</details><hr><details style="line-height: 2;"><summary>What if I didn&apos;t receive my package?</summary>We apologize for any inconvenience! Kindly reach out to our <a href="https://help.smallpetselect.co.uk/en-US/contact">Customer Support&#xA0;</a>team and we&apos;ll be happy to help you in resolving the issue.</details><hr>

Order Issues

No worries. Just contact Customer Service and we'll get this worked out. We accept:. Unfortunately, our system only permits one coupon code per order, so you'll have to choose which coupon code you'd like to use at that specific time:. They're all pr

<hr><details style="line-height: 2;"><summary>What if I ordered the wrong thing by mistake?</summary>No worries. Just contact Customer Service and we&apos;ll get this worked out.</details><hr><details style="line-height: 2;"><summary>What kinds of payment does Small Pet Select accept?</summary>We accept:<ul><li id="isPasted">Master Card</li><li id="isPasted">Visa</li><li id="isPasted">American Express</li><li id="isPasted">Discover</li><li id="isPasted">PayPal (for one-time orders only)</li></ul></details><hr><details style="line-height: 2;"><summary>Is there a limit on coupon codes?</summary>Unfortunately, our system only permits one coupon code per order, so you&apos;ll have to choose which coupon code you&apos;d like to use at that specific time:<ul><li>Free shipping</li><li>Rewards</li><li>Store credit</li><li>Military (Thank you for your service)</li><li>Review</li></ul>They&apos;re all pretty great.</details><hr><details style="line-height: 2;"><summary>My credit card isn&apos;t working. What&apos;s wrong?</summary>Life happens. Occasionally a credit card is declined, and it&apos;s probably because of one of the following reasons:&#xA0;1. The billing information entered during checkout doesn&apos;t match the information on the credit card.&#xA0;The billing address entered must always match the billing address that is associated with the credit card.&#xA0;2. All information entered is correct, but you&apos;re still getting an error.&#xA0;Unfortunately, this can happen on very rare occasions. Because our credit card processor is backed by all major banks, if they have an issue with a card, they may disable the transaction from going through. Try to test it the next day... it may work again.&#xA0;This one&apos;s tough: it&apos;s difficult to say exactly what the problem is in this case. If it happens to you, try a different credit card (we accept PayPal too). Amazon also sells our products!&#xA0;For assistance with billing/payment issues, please contact Customer Service. Emails are typically answered within 1 business day (excluding weekends and holidays).</details><hr>

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My rabbit is older. Do I need to do anything special?

What kind of hay does my animal need?

Do I need more than one type of hay? Is variety important?

How does hay get moldy? Is moldy hay safe?

What is your substitution policy for Thrifty Thursday?

What is your substitution policy for bundles/combos?

What is the difference between 1st, 2nd, and 3rd cut timothy hay?

What kinds of hay does Small Pet Select sell?

Why does my pet need to eat hay?

How much hay should my animal be eating? How much should I order?

What is the best way to store hay and how long will it stay fresh?

Is your hay GMO-free?

Can my rabbit eat alfalfa hay?

What are the dimensions of your hay and bedding boxes?

How does Small Pet Select determine box weight for hay?

Small Pet Select pine pellets for litter boxes: why they are safer than wood stove pellets or other companies' pine pellets