Our Satisfaction Guarantee ensures that you receive top-notch products that meet our high-quality standards. If for any reason you're not satisfied with your purchase, we'll make it right. Whether it's hay, food pellets, toys, or treats, your pet's h

<hr><details style="line-height: 2;"><summary>What does the Satisfaction Guarantee cover?</summary>Our Satisfaction Guarantee ensures that you receive top-notch products that meet our high-quality standards. If for any reason you&apos;re not satisfied with your purchase, we&apos;ll make it right. Whether it&apos;s hay, food pellets, toys, or treats, your pet&apos;s happiness is our priority.&#xA0; As a friendly disclaimer, please ensure you report all order issues (i.e., missing items, delivery issues, product concerns) within 14 days of receipt. We may ask that you provide photos for quality control purposes.We reserve the right to limit refunds, store credits, and replacements based on the specific circumstances of each case. We may agree to a return more than 14 days after receipt of purchase; however, please note that this does not include return shipping.</details><hr><details style="line-height: 2;"><summary>Are there any exceptions to the Satisfaction Guarantee?</summary>While we strive for perfection, there are a few scenarios where the Satisfaction Guarantee may not apply:<ul><li style="line-height: 1.5;">If your order arrived damaged during transit, please reach out to us within 48 hours of delivery, and we&apos;ll swiftly resolve the issue.</li><li style="line-height: 1.5;">If you accidentally ordered the wrong product or changed your mind, we can help with returns or exchanges, but return shipping may be at your expense.</li><li style="line-height: 1.5;">In the rare event of product safety concerns, we may need to take specific actions. Rest assured; your pet&apos;s safety comes first.</li></ul></details><hr><details style="line-height: 2;"><summary>How do I request a refund or replacement?</summary>We&apos;ve made the process as easy as possible. Just get in touch with our fantastic customer support team within 14 days of receiving your order. They&apos;ll guide you through the process.</details><hr><details style="line-height: 2;"><summary>What if my pet simply didn&apos;t like the product?</summary>We understand that every pet has unique tastes. If your little one turns their nose up at something you ordered, we recommend trying out some of our other fabulous options. Our team can provide tailored suggestions to make your pet&apos;s next choice a hit!</details><hr><details open style="line-height: 2;"><summary>Are there any products not covered by the Satisfaction Guarantee?</summary>Value Choice Hay is not covered by the Satisfaction Guarantee. This ensures that we can continue offering this economical option to our customers.</details><hr>

Satisfaction Guarantee

Here's what you need to know about reward points and returns:. For Replacements: If you've used reward points for a purchase and decide to return the item in exchange for a replacement, the original points used will not be added back to your account.

<hr><details style="line-height: 2;"><summary>What happens to my reward points if I return an item that I purchased with them?</summary>Here&apos;s what you need to know about reward points and returns:For Replacements: If you&apos;ve used reward points for a purchase and decide to return the item in exchange for a replacement, the original points used will not be added back to your account. This means that the replacement item will not earn or cost any additional points.For Store Credit: If you return an item bought with reward points and choose to receive store credit, the points used for the original purchase will not be credited back to your account.This <a href="https://help.smallpetselect.co.uk/en-US/return-policy-399804">policy </a>helps us keep things fair and straightforward for all members of our Small Pet Select family. We&apos;re here to ensure you and your small pets enjoy every bit of your rewards!</details><hr><details style="line-height: 2;"><summary>Can I earn reward points on a purchase made with store credit?</summary>Absolutely! When you use store credit for your purchases, you&apos;ll continue to earn reward points on those transactions. It&apos;s our way of continuously thanking you for being a wonderful part of our community.</details><hr><details style="line-height: 2;"><summary>What happe<strong id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; font-weight: 700; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">ns to my reward points if I haven&apos;t used them for a while?</summary>We understand that life can get busy and sometimes you might not have a chance to use your reward points right away. If your account shows no activity for 6 months, your accumulated reward points will expire. We consider any purchase or redemption of points as account activity, so as long as you&apos;re engaging with us, your points will stay active!</details><hr><details style="line-height: 2;"><summary>How can I keep track of my reward points and their expiration dates?</summary>Keeping tabs on your reward points is a breeze! Simply log in to your account on our website and you&apos;ll find all the details about your points, including their expiration dates, under the &apos;Rewards&apos; section. We also send out friendly reminders via email so you won&#x2019;t miss out on using your hard-earned points.</details><hr><details style="line-height: 2;"><summary>Is there a way to restore expired reward points?</summary>We understand that sometimes things slip through the cracks. While we generally can&apos;t reinstate expired points, we value our pet-loving community and want to ensure you have a great experience. If you believe there&apos;s been an oversight or special circumstances, please contact our customer support team. We&apos;re always here to help and will review each case individually.</details><hr><details style="line-height: 2;"><summary>Can I extend the validity of my points beyond 6 months?</summary>Currently, the 6-month expiration policy is in place to encourage active participation in our rewards program. However, it&apos;s easy to keep your points active! Just make a purchase, redeem some points, or engage in any of our reward-earning activities within a 6-month period. This way, your points will remain available for you to enjoy.</details><hr><details style="line-height: 2;"><summary>How can I make the most out of my reward points?</summary>Use them towards purchasing your furry friends&apos; favorite treats, fresh hay, or any of our natural toys. Also, keep an eye out for special promotions and opportunities to earn extra points. Your little companions deserve the best, and your reward points are a great way to spoil them</details><hr>

Rewards Program

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Small Pet Select pine pellets for litter boxes: why they are safer than wood stove pellets or other companies' pine pellets