We have a 100% satisfaction guarantee, so if your pet doesn't like what you ordered, we're happy to send you a replacement of the same kind or different (must be equivalent value) or give you a store credit within 14 days of your purchase.
Please ensure you report all issues with your order (i.e. missing items, delivery issues, product concerns) within 14 days.
We reserve the right to limit refunds and replacements.
*In very few extenuating circumstances, we may agree to a return more than 14 days after purchase.
The customer will be responsible for the return shipping cost.