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Return PolicyUpdated 5 months ago

We have a 100% satisfaction guarantee, so if you or your pet are not satisfied with your purchase, we're happy to send you a replacement for the same product or issue you a store credit when reported within 14 days of receipt of your purchase.

Small Pet Select does not take ownership of returned items until the item arrives at our warehouse. At our discretion, a refund or store credit may be issued without requiring a return. In this situation, Small Pet Select does not take title to the credited item.

We do not issue refunds, store credits, or replacements on replacements or orders where store credit has been applied. 

We do not issue double replacements. Each original order concern is only eligible for one resolution, which can be either a replacement or a store credit. Store credits are treated the same as replacements. Once a store credit has been used to resolve an issue on an order, no additional resolution will be available for that order.

Replacement shipping addresses must be within the UK.

We may agree to a return more than 14 days after receipt of purchase; return shipping costs would be the customer's responsibility. Photo documentation of your concern is always appreciated. 

We reserve the right to limit refunds, store credits, and replacements to ensure fairness and compliance with our policies.

As a friendly disclaimer, we advise our customers to open and inspect all packages even if they don't need them right away. This helps ensure all issues (i.e., missing items, product concerns) are reported within 14 days of receiving your order. Photo documentation of your concern is always appreciated to help with warehouse quality control.

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