We have a 100% satisfaction guarantee, so if your pet does not like what you ordered, we're happy to send you a replacement of the same kind or different (must be equivalent value) or give you a store credit.
If you would like to return a product, we can either deduct the return shipping cost from your store credit if we issue the return label or you can mail the product back to us and we will issue you a store credit or exchange once the product is received back at the warehouse.
We appreciate photo documentation of your concern to make sure we're addressing the issue of warehouse quality control on our end.
Please ensure you report all issues with your order (i.e. missing items, delivery issues, product concerns) within 14 days.
We reserve the right to limit refunds, store credits and replacements.
In very few extenuating circumstances, we may agree to a return more than 14 days after purchase: if you want to return something outside of 14 days, you the customer will be responsible for the return shipping.