Sorry for the inconvenience. We know this can be frustrating.
To report a damaged or lost package, please send an email to the Customer Service Desk at firstname.lastname@example.org within 14 days of placing your order.
Emails are typically answered within 1 business day (excluding weekends and holidays).
You can also call 02039234505.
If we are not able to answer the phone, please leave a voicemail and we'll get back to you ASAP.